Contact Us

We’re here to help

Questions about a product, sizing, an order, shipping, or a return? Contact Apex Living Pets Co using the form below or email our support team.

Customer support

Email: support@apexlivingpetsco.com

We typically respond within 1–2 business days. Messages received on weekends or holidays may be answered on the next business day.

Help us assist you faster

• Include your order number and the email address used at checkout.
• Include the product name, size, color, or model involved.
• Attach clear photos of the item, shipping label, and packaging when reporting damage, a defect, or an incorrect item.

Returns and order changes

Contact us before mailing a return. Approved returns may be directed to different fulfillment locations, so we will provide the correct return address and instructions after authorization.

For order changes or cancellation requests, contact us as soon as possible. Changes cannot be guaranteed after processing, supplier submission, or shipment has begun.

Thank you for choosing Apex Living Pets Co. Your pet’s comfort and your peace of mind matter to us.